Orders
Ordering your Toydle fort is an exciting time. We’re sure that you and your children can’t wait to receive your product and dive right into making your first fort. That’s why we guarantee that your order will be processed and shipped within 48 hours of receipt. Please note that we don’t ship during the weekend. Be on the lookout for a confirmation email from Toydle, which will notify you of our receipt of your order and pending shipment.

Shipping
We know that shipping can be very expensive, especially with the rising transportation costs. That’s why we offer our lowest UPS ground shipping rates to any destination in the US. For international orders, our shipping and handling charges are calculated based on the weight of your package and the distance from our warehouse to your destination. Unlike a lot of e-commerce sites, we don’t make a profit on our shipping. The Price you are quoted is our price from UPS including our volume discount, fuel surcharges and small handling fee.

FedEx Shipping options/terms explained:

Fastest Delivery time based on flight availability FedEx SameDay®
Overnight Delivery by 8:00 or 8:30 am** FedEx First Overnight®
Delivery by 10:30 am*** FedEx Priority Overnight®
Delivery by 3:00 pm*** FedEx Standard Overnight®
2 Business Days Delivery by 4:30 pm*** FedEx 2Day®
3 Business Days Delivery by 4:30 pm*** FedEx Express Saver®
1–5 Business Days* Delivery day based on distance to destination FedEx Ground®
Delivery day based on distance to destination FedEx Home Delivery®

*Delivery in 3–7 business days to Alaska and Hawaii.
**To available ZIP codes.
***Delivery times are to most destinations. Check transit times.

Returns
We offer a 100% lifetime guarantee on everything we sell. If any part breaks for any reason, we’ll replace it. Please email (josh@toydle.com) or text (208.713.5319) a picture of your damaged part and tell us what happened. We’ll send you a replacement part free of charge. It’s a no questions asked policy but we would like to know how it happened so we can post funny stories and learn how to improve.